Shipping policy
COMPANY NAME: Hangzhou Zhentebie E-Commerce Co., Ltd.
COMPANY ADDRESS: Room 1707, Building 2, Wealth Finance Center, Shangcheng District, Hangzhou City, Zhejiang Province
Contact Phone Number: +1(803)654-2885
Zippyoak® — Reliable Delivery for Better Growing
At Zippyoak®, reliability is reflected not only in the gardening tools we offer, but also in how they arrive at your door.
From planting tools and pruning shears to watering equipment and yard-care essentials, our products are designed to make everyday gardening easier. Our shipping and fulfillment process follows the same philosophy: simple, efficient, and dependable.
🇺🇸 U.S. Logistics & Delivery
Zippyoak® operates through a U.S.-focused logistics network to provide reliable delivery across the United States.
Order Processing Time
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Standard Processing Time: 1–2 business days
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Peak Periods, Sales & Seasonal Demand: Up to 3 business days
Orders are processed Monday through Friday, excluding U.S. federal holidays.
🚚 U.S. Domestic Shipping & Delivery
Standard Delivery: 3–7 business days
Most Zippyoak® orders arrive within several business days after shipment.
Delivery times may vary slightly depending on your destination, carrier conditions, weather, and seasonal shipping demand. We always aim to prepare and dispatch your gardening products as efficiently as possible.
Shipping Rates
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Free Shipping on orders over $49.99
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$4.99 Flat Rate Shipping on orders under $49.99
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No hidden handling or packaging fees
Clear shipping costs mean no unnecessary surprises at checkout.
📦 Order Tracking
Once your Zippyoak® order has shipped, you will receive a shipping confirmation email containing your tracking information.
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Tracking updates may take approximately 24–48 hours to appear after shipment.
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If you have not received tracking information within 3 business days, please contact our customer support team:
Please include your order number so we can assist you more efficiently.
🌎 International Orders
International shipping options may be available at checkout depending on your destination.
International delivery times vary based on the destination country, carrier network, customs processing, and local delivery conditions.
Any applicable customs duties, import fees, VAT, or local taxes are the responsibility of the customer unless otherwise stated at checkout.
✏️ Order Changes & Cancellations
To help us dispatch orders quickly, Zippyoak® begins processing purchases as soon as possible.
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Requests to modify or cancel an order must be submitted within 12 hours of placing the order.
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Once an order has entered the shipping process or has been dispatched, changes may no longer be possible.
For assistance, contact us as soon as possible:
Please include your order number and the requested change.
📦 Lost or Damaged Orders
Your experience with Zippyoak® matters to us.
Damaged Items
If a gardening tool or accessory arrives damaged, please contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the damaged product
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Photos of the shipping package, when applicable
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A short description of the issue
After reviewing the information, our support team will help arrange an appropriate solution, including a replacement where applicable.
Lost Packages
If your tracking information indicates a delivery issue or you believe your package has been lost in transit, contact our customer support team so we can review the shipment with the carrier and help resolve the issue.
Zippyoak® Delivery Standards
Gardening should feel rewarding—and receiving the tools you need should be just as straightforward.
We are committed to:
✔ Fast and reliable U.S. shipping
✔ Secure packaging for garden tools and accessories
✔ Clear and convenient shipment tracking
✔ Transparent shipping costs
✔ Responsive customer support
✔ Reliable fulfillment for everyday gardening essentials
Zippyoak®
Tools Made for Better Growing.
From planting and pruning to watering and yard care, your gardening essentials—delivered with reliability.